joliok Casino — Terms & Conditions

In this Agreement, the following terms shall have the meanings set out below unless the context clearly requires otherwise:

To access and use the joliok Casino platform, you must at all times satisfy the following eligibility conditions:

• You are a natural person of at least twenty-one (21) years of age as of the date you register your joliok account, in compliance with Philippine gaming regulations and the applicable regulatory framework administered by PAGCOR (Philippine Amusement and Gaming Corporation).
• You are accessing and using the platform from a jurisdiction in which online casino gaming is not prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
• You are not a current employee, officer, director, consultant, contractor, or immediate family member of any such person employed by joliok or any of its affiliated game providers, payment processors, or software suppliers.
• You are acting on your own behalf and for your own personal entertainment. Use of the joliok platform on behalf of a third party or pursuant to a proxy arrangement is strictly prohibited.
• You have not previously been self-excluded from joliok or any other joliok-affiliated platform, or, if you have, your self-exclusion period has fully expired and has been formally lifted by the joliok compliance team.
• You have the full legal capacity to enter into a binding agreement under Philippine law and under the laws of your country of residence.

joliok reserves the right to request proof of age and identity at any time. If a Player is found to have provided false information regarding their eligibility, joliok may immediately suspend the account, void any pending winnings, and recover any funds disbursed in error.

Each individual is permitted to register and maintain exactly one (1) joliok account. The creation of multiple accounts by a single individual, whether using different names, mobile numbers, email addresses, payment methods, or devices, constitutes a material violation of this Agreement and may result in permanent account closure and forfeiture of all associated balances.

• You must provide accurate, current, and complete information during registration, including your legal name, date of birth, and a valid Philippine mobile number.
• Your registered mobile number will serve as the primary authentication credential for joliok Login and account recovery. It must remain active and in your possession.
• You are responsible for maintaining the confidentiality of your account password and any two-factor authentication (2FA) codes. joliok will never ask for your password via live chat, SMS, or email.
• You must notify joliok immediately if you believe your account has been accessed without your authorization.

joliok is required to conduct identity verification (KYC) prior to processing your first withdrawal and may request documentation at any point during your use of the platform. Acceptable Philippine identity documents include: PhilSys National ID, UMID, driver's license, passport, SSS ID, and PRC ID. Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in withdrawal delays, account restriction, or permanent suspension.

All financial transactions on the joliok platform are conducted in Philippine Peso (PHP / ₱). joliok does not currently accept foreign currency deposits. Currency conversion, if required, is the sole responsibility of the Player and any associated exchange costs or fees are borne by the Player.

• The minimum deposit amount is ₱100. Maximum single-transaction deposit limits vary by payment method and are displayed at the cashier prior to transaction initiation.
• Deposits via GCash and Maya are typically credited to your joliok balance within seconds of transaction authorization. Bank transfer methods (InstaPay, PesoNet, BPI, BDO, Metrobank) may take between five (5) minutes and two (2) business hours depending on the receiving bank's processing schedule.
• joliok does not charge processing fees on standard deposits. Third-party fees imposed by your payment provider are beyond joliok's control and are not reimbursable.
• Deposits must originate from payment methods registered in the Player's own name. Third-party deposits are prohibited and may result in account suspension pending investigation.

• The minimum withdrawal amount is ₱200. Withdrawal requests must be directed to the same payment method used for the Player's most recent qualifying deposit, subject to availability.
• All withdrawal requests are subject to identity verification and may require completion of KYC procedures before release of funds.
• joliok targets withdrawal processing within fifteen (15) to thirty (30) minutes for e-wallet withdrawals (GCash, Maya) under normal operating conditions. Bank transfer withdrawals may require up to two (2) business days depending on the receiving institution.
• joliok reserves the right to request additional documentation to verify the legitimacy of a withdrawal request, particularly for amounts exceeding standard thresholds or where unusual account activity has been identified.
• Bonus Balance is not directly withdrawable. Only Real Money Balance derived from wagering that meets applicable Wagering Requirements is eligible for withdrawal.

joliok offers promotional bonuses, free spins, cashback, reload offers, and VIP rewards to eligible registered Players. The following general terms apply to all joliok promotions unless a specific promotion's terms expressly state otherwise:

• All bonuses are subject to individual Wagering Requirements. The applicable Wagering Requirement, eligible games, maximum bet per spin or hand while bonus is active, minimum qualifying deposit, and expiry period are disclosed within each promotion's specific terms before activation.
• Bonus offers are non-transferable and may be redeemed by a maximum of one (1) account per household, IP address, device, or payment method.
• The maximum withdrawal from winnings generated by a free bonus (no-deposit) offer is subject to a cap specified in the relevant promotional terms. This cap does not apply to winnings generated from a deposit bonus once Wagering Requirements have been met in full.
• joliok reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice. Promotions that have already been claimed and are in active wagering progress will be honoured under the terms in effect at the time of activation.
• Abuse of promotional offers, including but not limited to low-risk betting strategies designed to exploit wagering requirements, collusion, or the use of multiple accounts to claim the same offer, constitutes grounds for bonus forfeiture and account suspension.
• VIP cashback is calculated on a weekly basis and credited every Monday to qualifying accounts. VIP tier thresholds and cashback rates are published on the joliok VIP page and are subject to periodic review.

All games available on the joliok platform are governed by the individual game rules published by their respective providers. Players are responsible for familiarising themselves with the applicable rules before committing real money to any game.

• All RNG (Random Number Generator) games on joliok use independently certified RNG software. Published Return to Player (RTP) percentages reflect the configured game settings and are displayed in the game lobby for each title.
• joliok maintains complete game session history for all Players, including every RNG spin, live casino hand, and sports bet. This history is accessible via the Player's account dashboard and constitutes the definitive record of all game outcomes.
• In the event of a discrepancy between a displayed game outcome and the joliok server-side record, the server-side record shall prevail as the authoritative result.
• Technical malfunctions — including disconnections, server errors, or software failures — void all bets affected by the malfunction. Affected bets will be voided and the staked amount returned to the Player's Real Money Balance.
• Bets placed or winnings generated during a confirmed platform error (including display errors, incorrect odds, or system miscalculations) may be voided at joliok's discretion. joliok has no obligation to pay out winnings resulting from manifest errors, regardless of whether the Platform provided an initial confirmation of the bet.
• Sports betting markets are governed by the applicable joliok Sportsbook Rules, which address settlement procedures, void conditions, push outcomes, and live betting conduct. Players are advised to review these rules before placing sports wagers.

The following conduct is strictly prohibited on the joliok platform. Violation of any item in this section may result in immediate account suspension, forfeiture of balance, and referral to the appropriate Philippine regulatory or law enforcement authorities:

• Registering or using any joliok account if you are under twenty-one (21) years of age.
• Registering more than one (1) account, whether under your own identity or a false identity.
• Using automated bots, scripts, scrapers, or any software that interacts with the joliok platform in a non-human manner.
• Attempting to circumvent the joliok platform's security systems, including login protections, KYC procedures, IP restrictions, or geolocation mechanisms.
• Engaging in collusion with other Players, game employees, or third parties to gain an unfair advantage.
• Depositing funds derived from illegal activity, including the proceeds of fraud, theft, or money laundering, in violation of Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments.
• Exploiting any technical error, software bug, or loophole identified in the joliok platform for financial gain. Players who identify such issues are required to report them to joliok support immediately.
• Misrepresenting your identity, age, location, or payment method ownership at any point during your use of the joliok platform.
• Using a VPN, proxy, or similar tool to circumvent joliok's geographic restrictions or to misrepresent your location.

joliok provides the following responsible gaming tools, accessible to all registered Players from the Account Settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 24-hour cooling-off period before activation.
• Session Time Reminders: Configure automatic pop-up reminders at intervals of your choosing to monitor time spent on the platform.
• Cooling-Off Periods: Temporarily suspend your account for a defined period ranging from 24 hours to six (6) weeks. During this period, you cannot log in, deposit, or wager.
• Self-Exclusion: Permanently close your joliok account for a minimum period of six (6) months, renewable at expiry. Self-exclusion requests are processed within one (1) business hour of receipt and cannot be reversed during the active exclusion period.
• Reality Checks: On-screen notifications showing your cumulative session balance and time played, displayed at regular intervals during active gaming sessions.

Players who are experiencing problems with gambling are encouraged to seek independent support. Philippine organisations providing gambling harm support include those operating under the PAGCOR responsible gaming framework. For self-exclusion requests requiring urgent processing, contact joliok support via live chat (7 AM to 11 PM PHT) or email [email protected]. The 21+ age requirement is strictly enforced — minors discovered using the platform will have their accounts terminated and the matter may be reported to appropriate authorities. For more information, visit our Responsible Gaming page.

joliok reserves the right to suspend, restrict, or permanently close any Player account, and to withhold or confiscate account balances, in the following circumstances:

• Breach of any provision of this Agreement, including but not limited to the prohibited conduct listed in Section 7.
• Failure to provide satisfactory KYC documentation within the timeframe specified by joliok's compliance team.
• Suspicion of fraud, money laundering, identity theft, or any other criminal activity, pending investigation by joliok and/or relevant Philippine authorities.
• Confirmed chargebacks, deposit reversals, or fraudulent payment disputes filed against joliok by a Player or the Player's payment provider.
• Account inactivity exceeding twelve (12) consecutive months, subject to applicable dormant account notification procedures under Philippine regulations.
• A Player's death, legal incapacitation, or voluntary request for account closure.

In cases of account closure for reasons other than breach or fraud, joliok will return any positive Real Money Balance (excluding Bonus Balance) to the Player via their registered payment method within a commercially reasonable timeframe, following completion of required verification procedures. In cases of closure due to confirmed breach, joliok may withhold any balance pending resolution of the matter.

All intellectual property on the joliok platform — including but not limited to the joliok brand name and logo, website design, user interface, software, game content, promotional materials, and written content — is the exclusive property of joliok or its licensed content providers. Nothing in this Agreement grants Players any right, title, or licence to reproduce, modify, distribute, create derivative works from, or commercially exploit any joliok intellectual property without express written authorisation.

Game content made available through joliok's platform (including slots, live casino titles, and sports betting markets) is licensed from third-party game providers including but not limited to JILI, Pragmatic Play, PG Soft, and Evolution Gaming, and is subject to those providers' intellectual property protections in addition to joliok's.

To the maximum extent permitted by applicable Philippine law, joliok's aggregate liability to any Player arising out of or in connection with this Agreement — whether in contract, tort, negligence, or otherwise — shall be limited to the total amount deposited by the Player to their joliok account in the thirty (30) calendar days preceding the event giving rise to the claim.

• joliok is not liable for any loss of profits, loss of opportunity, loss of data, indirect, consequential, or punitive damages arising from your use of the platform, even if joliok has been advised of the possibility of such damages.
• joliok provides its platform on an "as is" and "as available" basis. While joliok makes reasonable efforts to maintain continuous platform availability, it does not warrant that the platform will be uninterrupted, error-free, or free of harmful components.
• joliok is not responsible for any losses arising from network failures, device malfunctions, or internet service interruptions outside joliok's direct infrastructure control, including delays attributable to Philippine telecommunications providers.

joliok collects, processes, stores, and transfers your personal data in accordance with its Privacy Policy, available at joliok.org/privacy-policy, and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations administered by the National Privacy Commission (NPC).

By registering a joliok account, you consent to the collection and use of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, marketing communications (subject to your opt-in/opt-out preferences), and compliance with applicable regulatory obligations. You may withdraw consent for non-mandatory data processing at any time by contacting joliok support, subject to any overriding legal obligation that may require joliok to retain certain data.

If you have a complaint or dispute regarding any aspect of the joliok platform — including a game outcome, bonus treatment, withdrawal delay, or account decision — you must follow the procedure set out below before pursuing any formal or legal remedy:

• Step 1 — Initial Contact: Contact joliok's support team via live chat (7 AM to 11 PM PHT) or email at [email protected], providing full details of the dispute including your account username, the date and time of the relevant event, and the specific outcome you are disputing. joliok will acknowledge your complaint within twenty-four (24) hours.
• Step 2 — Internal Review: joliok's compliance team will conduct a full review of the dispute, consulting server-side records, game logs, transaction history, and communication records as applicable. A formal written resolution will be provided within five (5) business days of acknowledgment.
• Step 3 — Escalation: If you are unsatisfied with the outcome of joliok's internal review, you may escalate the matter to the relevant dispute resolution body available under applicable Philippine gaming regulations.

Initiation of legal proceedings before completing the internal dispute resolution process outlined above constitutes a breach of this Agreement and may be considered in any subsequent proceedings.

This Agreement is governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or in connection with this Agreement that is not resolved through the internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines.

If any provision of this Agreement is found to be invalid, unenforceable, or contrary to applicable Philippine law by a court of competent jurisdiction, that provision shall be severed from the Agreement to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

joliok reserves the right to amend, update, or replace any part of this Agreement at any time. Material amendments will be notified to registered Players via: (a) a notification displayed on the joliok platform upon next login; and (b) an SMS notification to the Player's registered Philippine mobile number, where practicable.

Amendments take effect seven (7) calendar days after the notification date, except where a shorter period is required by applicable law or urgent regulatory compliance. Your continued use of the joliok platform after the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not accept the amended terms, you must cease using the platform and may request account closure in accordance with Section 9.

For questions, complaints, or notices relating to this Agreement or any aspect of the joliok platform, please contact the joliok support team through the following channels. Note that email addresses must not be used as clickable links and are provided for display purposes only: